STORE CREDIT + RETURNS + EXCHANGES POLICY
(CONTIGUOUS USA ONLY)
We get it. Sometimes things just aren't meant to be. If you’re looking to process a return, don't worry—we’ve made it easy!
We will gladly accept unwashed, unworn, undamaged or damaged merchandise with tags still attached may be returned/exchanged for purchases made online or phone within 30 days of the received date.
Replacement will not be provided for damaged products outside the 30 day return policy.
Your return must reach our warehouse within 30 days of the received delivery date to be eligible for a refund or exchange.
Note: We do not accept returns for product purchased from a third party seller ex: boutiques, other websites outside of www.clarasunwoo.com.
Returns for Refund
Usage of our pre-paid return label will incur a $10 deduction *PER LABEL from your refund amount since we provided free outbound shipping. You may return as many order(s) / item(s) within one package, using (1) UPS/FEDEX Return Label.
Exchanges are Free
We will cover the cost of up to (1) UPS/FEDEX Return Label per original order for returns requesting an exchange. You can only exchange an item once. If you exchange item does not work, you can only return it for a Refund or Store Credit.
Returns for Store Credit are Free
We will cover the cost of up to (1) UPS/FEDEX Return Label per original order for returns requesting store credit. Once we receive your return, we will email you your store credit code that will never expire.
Store Credit cannot be re-refunded back to your original method of payment once issued.
Final Sale Product
Please note that items labeled FINAL SALE are non-returnable and non-exchangeable. Purchases of these items are final. If a FINAL SALE item is returned without prior authorization from customer service, the item and any associated costs will be forfeited. This policy is outlined on every FINAL SALE product page, within our Return Portal, and in our Terms and Conditions.
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Question: What if I don't want to use your Return Label?
Using our return label is entirely optional, if you wish to avoid the Return Label fee for returns requesting a Refund.
You are more than welcomed to ship back your return by purchasing your own return shipping through the carrier of your choice.
Please be aware:
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We cannot be held responsible for lost or stolen packages not using our provided insured return label.
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We do not reimburse for cost of return shipping should you decide to pay for own return shipping.
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Please request a tracking number for your return packages as this will be the only proof your return has been shipped back to us.
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Include a Return Form - to let us know how to process your return once it reaches us.
You may ship your return back to:
CLARASUNWOO.COM
ATTN: RETURNS DEPARTMENT
34 34TH STREET FLOOR 3A
BROOKLYN, NY 11232
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RETURN POLICY - (CANADA, PUERTO RICO ONLY, OUTSIDE CONTIGUOUS USA, INCL DPO-INTL)
Clara Sunwoo will gladly accept the return of any unworn, unwashed, undamaged products with original tags still attached or defective merchandise purchased online or by phone for a full refund or exchange within 30 days of the received delivery date.
We do not accept returns for product purchased from a third party sellers ex: boutiques, other websites outside of
www.clarasunwoo.com or item(s) marked as FINAL SALE.
Customers are responsible for the return shipping of any returns, we cannot reimburse you for this cost.
** At this time we do not accept Exchange Requests on Orders shipping to Canada.
